Like any other place, there are also certain not so good aspects of IT life; re-work, mismanagement, long working hours etc. and most of these hurdles occures due to narrow gap in proper communication. Which is avoidable with good record keeping techniques. What I mean here is, if you record each and every communication with your peers/managers properly in an orderly fashion you can reduce half of your unwanted hassle. Remember when you are keeping a note of the communication, do not just memorize things, make sure that these recordings can be re-produced in any format. like in a plain word document or notepad, you can also send an email to yourself or use a voice recorder for easy job.
Take a note of the following tips on documenting.
1. Give a name to your conversation, it can be a date your name subject matter etc. But give a name.
2. Put a “Date and Time” also if you can put names of the people engaged in the communication.
3. In simple bullet points, mention briefly about your discussion/communication matter.
4. If there is an outcome mention it too.
5. If there would be an outcome, put the future date and time with person responsible.
6. Make sure to mention, how much priority has to be given to a particular task.
7. If you know, write how to (what process to follow) complete a task.
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